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FAQs / Help

How long are my tickets/vouchers valid for?

Your tickets or vouchers are valid for one year from date of purchase. 

How do I redeem my gift voucher?

For a vineyard or winery tour, please contact us on 01743 298444 or by email on reception@hencote.com i order to confirm the date and time of your chosen tour providing your booking reference number.

For a meal at the View, please bring your voucher with you and we will offset the amount against your bill.  

When should I arrive for my tour?

Please aim to arrive at the View Restaurant at Hencote at least fifteen minutes prior to your tour start time. 

What clothing will I require for the tour?

Our vineyard tours take place mostly outdoors so weather appropriate clothing is recommended. 

Are children allowed on the tour?

Children are allowed on the tour free of charge provided they are accompanied by a supervising adult. Anyone under the age of 18 will not be allowed to participate in the wine tasting.

Are dogs allowed on the tour?

Regretably as our tours take place in working environments no dogs are allowed on the tour.